Frequently-Asked Questions

If your further inquiries, please do not hesitate to contact us

Orders

Once you have placed your order you will be receiving an email confirmation with your booking details. Please review the same to make sure all details are correct. Depending on your choice of Delivery you may receive a secondary email from us with the details of your booking.

We offer FREE cancellations upto 3 working days prior to the start of your booking, when your order is shipped. Unfortunately, no cancellation requests can be entertained once your order has been shipped

Yes, we allow FREE date change till upto your order is shipped, i.e 3 days prior to the start of your booking. However, once the order has been shipped unfortunately we will not be able to accommodate any changes.

Payments

All payments processed on BookMyWiFi are encrypted, secured by SSL (Secure Socket Layer) Technology and served via a PCI DSS Compliant Payment Gateway Infrastructure delivered by Payfort, an Amazon Company.

Currently, we accept all VISA and Mastercard issued credit and debit cards.

Service/SIM

We have taken care of this for you. Your SIM is pre-activated and ready to use. Upon receipt of your SIM please insert it into your phone/pocket wifi and it should work. For more details, you can always refer to the instruction sheet provided with your booking pack.

Note: Please ensure that your phone is not “Network locked” by your Telecom Operator as in that case the SIM card won't work.

Yes. Your personal/company information provided shall be protected in accordance with the UK online privacy laws. The privacy policy is available at https://bookmywifi.com/privacy for more details.

Note: You must provide correct and complete information and notify BookMyWiFi of any changes.

When you buy a phone from your Local Telecom Operator more often than not, the phones can only be used with their SIM card that is , they are “Network Locked” . In such situations no other SIM card can work with the handset. Please check on the same before you travel to avoid any inconvenience.

Most of our SIM calls provide for local calling and local SMS. Please review the individual product descriptions to confirm your pack inclusions.

Your SIM is pre-activated and ready for use. In case you are still unable to use your SIM please do not hesitate to reach us on care@kitmytrip.com and we will be happy to assist.
We have noticed that for some of our customers confirming the below steps can also solve the problem

- Make sure your phone is not in Airplane mode
- Restart your phone after inserting SIM
- Try the SIM card in a different phone and verify if it is working
- Data is not working on my phone – what should I do?
- Your SIM card is pre-configured and therefore the data should be accessed directly. Please make sure that mobile data is on. Even then if the data is not working on your phone you may have to update the APN settings on your phone

- Click on Settings > Connections > Mobile Network > Access Point Name > Click Add New APN

- Name: Provided with your SIM pack

- APN: Provided with your SIM pack

Yes. Most of our SIMs packs provide coverage in Europe as well and that too without any additional roaming charges. Please review the individual product description to verify the coverage.

Most of our SIM plans will be valid for 30 days from Activation; however please review the individual product description to confirm the details

Delivery/Pickup

We offer FREE Hotel deliveries anywhere in the world. At checkout, please ensure to provide the Hotel details the person’s name under which the reservation has been made to facilitate the delivery.

To ensure timely delivery of your SIM card we ship your order 3 days prior to the start of your booking. We offer FREE updates prior to the shipping. However, any requests received after the SIM pack has been shipped cannot be accommodated and the service will be charged in full.

We offer FREE delivery anywhere in the UK. Any Special requests (Express Delivery, Re-routed deliveries etc. are charged at a small fee. Please select your delivery method at checkout for the charges.

You must place your order a minimum of 3 days in advance of your travel to the UK, allowing us to guarantee delivery upon your arrival. We also offer an Express Next day delivery option with a small fee.

For example, if you are arriving on the 16 Jun (Thursday), your booking should be no later than 13 Jun (Monday).

Yes, we also offer an Express Guaranteed Next day delivery service. Please select the same at Checkout.

eSIM can be delivered at the same day, once the order has been processed. You will be receiving the details via email.

We work with some of the leading courier companies and can arrange for the SIM packs to be shipped to you. Please drop us a note on care@kitmytrip.com with your details and we will be happy to assist.